Terms and Conditions

§ 1 Scope and provider

(1) These Terms and Conditions (hereinafter the "Terms") apply to all contracts that the provider

(hereinafter the "Provider", "we" or "us") concludes with consumers regarding the use of the software and related services provided at chartrace.app (hereinafter "chartrace" or the "Service").

(2) A consumer within the meaning of these Terms is, pursuant to § 13 of the German Civil Code (BGB), any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

(3) Deviating terms of the customer do not apply, even if we do not expressly object to them.

(4) The contract language is English. After the contract is concluded, the customer receives a confirmation containing the essential contract details by email.

§ 2 Description of services

(1) chartrace is a browser-based application for creating animated videos from stock and market data. The scope of features and the terms of use depend on the selected plan (Free, Pro, Studio).

(2) The current scope of features of each plan is presented on the pricing page at chartrace.app. We reserve the right to further develop, modify or discontinue individual features for objective reasons, provided that this does not materially impair the core scope of the booked plan.

(3) Videos are computed and rendered predominantly locally in the customer's browser. Created videos are not permanently stored on our systems; the customer is responsible for saving the files they export.

(4) The financial market data displayed in chartrace serves visualization purposes only. It does not constitute investment advice, an investment recommendation, or an invitation to buy or sell securities.

§ 3 Conclusion of contract

(1) Creating a user account and using the free plan ("Free") do not establish a paid contractual relationship.

(2) A paid contract for a paid plan is concluded when the customer, in the order process, clicks the final order button ("Buy now" or a button with equivalent meaning) and the Provider confirms the order by providing the booked plan and by a separate order confirmation by email.

(3) Before submitting the order, the customer can review the contract terms as well as check and correct their entries.

§ 4 Prices, payment, Merchant of Record

(1) The prices and contract terms of the paid plans are set out in the price presentation during the order process and on the pricing page. The prices shown are final prices including any statutory VAT due.

(2) Payment is processed via Lemon Squeezy Inc., 17 Edgewater Park, Boston, MA 02125, USA (hereinafter "Lemon Squeezy"). Lemon Squeezy acts towards the customer as the so-called "Merchant of Record" and handles invoicing, payment processing, and the collection and remittance of statutory sales and consumption taxes in the applicable country.

(3) By completing the order, the customer may additionally agree to the applicable terms of use of Lemon Squeezy. However, the Provider remains the sole contractual partner for the provision of the services under these Terms.

(4) The customer receives an invoice from Lemon Squeezy by email. For recurring payments, the charge is made automatically at the beginning of each billing period.

(5) In the event of default of payment, we are entitled to suspend access to paid features and to downgrade the account to the free plan until the outstanding amount has been paid. Statutory rights in case of default remain unaffected.

§ 5 Term, automatic renewal, termination

(1) A contract with monthly billing has a minimum term of one month. It renews automatically by one further month unless terminated by the customer or the Provider no later than the end of the current billing month.

(2) A contract with annual billing has a minimum term of twelve months. It renews automatically by twelve months unless terminated no later than the end of the current contract term. After the first contract term, the contract can be terminated at any time with one month's notice to the end of the month (§ 309 No. 9 BGB).

(3) Termination is possible at any time via the customer portal (accessible through the "Manage subscription" menu item in the user account), via the general cancellation button on the website pursuant to § 312k BGB, or informally by email to dominik@chartrace.app.

(4) The right to extraordinary termination for good cause remains unaffected for both parties.

(5) When the termination takes effect, the customer loses access to the paid features. The user account and the free scope of features remain in place until the customer deletes their account themselves.

§ 6 Right of withdrawal

(1) Consumers have a statutory right of withdrawal. The details are set out in the separately provided withdrawal policy.

(2) For contracts for the supply of digital services, the right of withdrawal expires early if the customer has expressly consented to immediate performance of the contract and at the same time confirmed their awareness that they lose their right of withdrawal upon complete performance of the contract. The customer is specifically informed of these consequences during the order process.

§ 7 Rights of use

(1) For the duration of the contract, the Provider grants the customer a non-exclusive, non-transferable right to use chartrace as intended. The rights apply solely for the customer's own purposes.

(2) The customer retains all rights to the data they upload and to the videos created using chartrace.

(3) The customer undertakes not to reproduce, decompile or modify chartrace unless expressly permitted by law. Reselling or passing on access credentials to third parties is not permitted.

§ 8 Customer obligations

(1) The customer is obliged to provide truthful and complete information upon registration and to update it without undue delay in the event of changes.

(2) The customer is responsible for keeping access to their email inbox confidential, as sign-in to chartrace takes place via magic links sent by email.

(3) The customer undertakes not to use chartrace for unlawful purposes, in particular not to infringe the rights of third parties (such as trademark, personality or copyright), to disseminate misleading financial information, or to distribute unsolicited advertising.

§ 9 Availability and maintenance

(1) The Provider endeavors to ensure the highest possible availability of chartrace but does not owe any specific minimum availability. Maintenance, security and capacity matters, as well as events beyond the Provider's control (in particular force majeure, failures of upstream suppliers and third-party providers), may lead to temporary impairments.

(2) Planned maintenance work that leads to foreseeable restrictions will be announced in advance with reasonable notice.

(3) Should further development materially impair the core scope of the booked plan, the customer is entitled to an extraordinary right of termination.

§ 10 Liability

(1) The Provider is liable without limitation for damages arising from injury to life, body or health that are based on a negligent or intentional breach of duty by the Provider, its legal representatives or its vicarious agents, as well as for other damages based on an intentional or grossly negligent breach of duty by the Provider, its legal representatives or its vicarious agents. Liability under the German Product Liability Act remains unaffected.

(2) In the event of a slightly negligent breach of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer regularly relies and may rely), the Provider's liability is limited to the foreseeable damage typical for the contract.

(3) Any further liability of the Provider is excluded.

(4) The Provider does not permanently store the videos created by the customer on its systems. The customer is responsible for backing up the files they export.

(5) The application processes financial market data exclusively for visualization purposes. The Provider assumes no warranty for the accuracy, completeness or timeliness of the displayed market data, which is sourced from third-party providers.

§ 11 Changes to these Terms

(1) The Provider is entitled to amend these Terms insofar as this is necessary for a valid reason, in particular due to a change in the legal situation, supreme court case law, technical circumstances or a material change in market conditions, and provided that the customer is not unreasonably disadvantaged by the amendment.

(2) The Provider will inform the customer of the planned changes at least 30 days before they take effect, in text form (e.g. by email). The notification will highlight the changes and expressly inform the customer of their right to object and of the consequences of remaining silent.

(3) If the customer does not object within 30 days of receiving the notification, the changes are deemed accepted. In the event of an objection, both parties have an extraordinary right of termination effective at the time the changes take effect.

§ 12 Data protection

The processing of personal data is governed by the separately provided privacy policy.

§ 13 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers with their habitual residence in the European Union, the mandatory consumer protection provisions of their respective country of residence remain unaffected.

(2) The place of jurisdiction is the statutory place of jurisdiction. For consumers resident in the European Union, the applicable consumer-protective jurisdiction rules apply.

(3) The European Commission provides a platform for online dispute resolution ("ODR platform"), accessible at ec.europa.eu/consumers/odr. The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

(4) Should individual provisions of these Terms be or become wholly or partially invalid, the validity of the remaining provisions remains unaffected. The statutory provisions take the place of the invalid provision.

Last updated: 24 May 2026